These terms govern your use of www.quayharbor.com (the "Site"), operated by Quay Harbor Ltd. ("QH", "we", "us"). By using the Site you agree to them. If you do not agree, please do not use the Site.
1. Product information
We work to keep model descriptions, specifications, images and equipment lists accurate. However, products are developed continuously and specifications, finishes, equipment, dimensions and availability may change without notice.
Photographs and renderings may show optional equipment, custom finishes, branding or settings that are not part of the standard configuration. Colors on screen may differ from physical finishes.
Certifications (such as DOT, NHTSA, COC, CE, UKCA and ISO 9001) apply as stated in the documentation supplied with each unit for its intended market.
2. Quotations, configurator and orders
Submitting an inquiry, a configurator build or a brief does not create a contract, and the configurator does not display binding prices. Pricing shown as "on request" will be provided in a written quotation.
A quotation is valid for the period stated on it. A contract is formed only when both parties sign a written order or sales agreement, which will set out the final specification, price, payment terms, lead time, delivery terms (Incoterms), warranty and other conditions. If there is any conflict, the signed agreement prevails over these terms.
Lead times given on the Site or in correspondence are estimates and depend on specification, production schedules, shipping and customs.
3. Local permits and compliance
You are responsible for obtaining the licenses, permits, inspections and approvals required to register and operate a unit in your location (for example health, fire, gas, electrical, road and zoning requirements). We will supply the documentation we hold for the unit and can advise on our standard certifications, but local requirements vary.
4. Using the Site
You agree not to misuse the Site, including by attempting to gain unauthorized access, introducing malicious code, scraping content at scale, or submitting false, unlawful or spam inquiries.
Files you upload (such as logos, sketches or CAD drawings) must be yours to share. You grant us permission to use them only to respond to your inquiry and prepare your design or quotation.
5. Intellectual property
The Site and its content, including the QH name and logo, model names, designs, drawings, photographs and text, belong to QH or its licensors and are protected by intellectual property laws. You may view and print pages for your own business evaluation. You may not copy, modify, distribute or use them commercially without our written permission.
6. Third-party links
The Site may link to websites we do not control. We are not responsible for their content or practices.
7. Disclaimer and limitation of liability
The Site is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties regarding the Site, including that it will be uninterrupted or error-free.
To the fullest extent permitted by law, QH is not liable for any indirect, incidental, special or consequential loss, or loss of profits, revenue or data, arising from your use of the Site. Nothing in these terms limits liability that cannot be limited by law. Warranties and liability for products are governed by the signed sales agreement.
8. Privacy and cookies
Our Privacy Policy and Cookie Policy explain how we handle personal information and cookies.
9. Governing law
These terms are governed by the laws of the State of Arkansas, United States. The courts located in Pulaski County, Arkansas have jurisdiction, except where mandatory consumer law in your country gives you the right to bring proceedings locally.
10. Changes
We may update these terms. The version on this page applies from the "Last updated" date shown above.
11. Contact
Quay Harbor Ltd., 2200 N Rodney Parham Rd, Little Rock, AR 72212, USA. Email info@quayharbor.com, phone +1 479 685 8552.