This Privacy Policy explains how Quay Harbor Ltd. ("QH", "we", "us" or "our") collects, uses, shares and protects personal information when you visit www.quayharbor.com, request a quotation, use our trailer configurator, apply for a job or otherwise contact us.
1. Who we are
Quay Harbor Ltd. designs and engineers food trailers, kiosks, travel trailers and mobile business platforms. We are the controller of the personal information described in this policy.
Contact: Quay Harbor Ltd., 2200 N Rodney Parham Rd, Little Rock, AR 72212, USA. Email: privacy@quayharbor.com. Phone: +1 479 685 8552.
2. Information we collect
Information you give us
- Inquiries and quotations: name, company, email address, phone number, country of deployment, timeline, project details and any files you attach (sketches, mood boards, drawings).
- Configurator builds: the model, size, equipment, options, color and branding you select, your logo if you upload one, and your contact details.
- Job applications: name, contact details, location, CV or résumé, portfolio or LinkedIn link and anything else you choose to tell us.
- Newsletter: your email address.
- Correspondence: the content of emails, calls and messages you exchange with us.
Information collected automatically
- Technical data: IP address, browser type, device type, operating system, pages viewed, referring page and the date and time of your visit.
- Campaign data: if you arrive from an advertisement or link, the campaign parameters in the URL (for example utm_source or gclid/fbclid).
- Cookies and similar technologies: see our Cookie Policy. Analytics and advertising cookies are only set if you consent.
3. How we use your information
| Purpose | Legal basis (UK / EEA) |
|---|---|
| Responding to inquiries, preparing quotations and recommending a model | Steps at your request before entering a contract; legitimate interests |
| Supplying, delivering and supporting units you order | Performance of a contract |
| Assessing job applications | Steps at your request; legitimate interests |
| Sending our newsletter and product updates | Consent (you can unsubscribe at any time) |
| Measuring website use and improving the site | Consent (analytics cookies) |
| Measuring and improving our advertising | Consent (advertising cookies) |
| Keeping the site secure and preventing spam or fraud | Legitimate interests |
| Meeting legal, tax, export and regulatory obligations | Legal obligation |
We do not use your information for automated decision-making that has legal or similarly significant effects on you.
4. Who we share it with
We do not sell your personal information. We share it only where needed:
- Our group and manufacturing partners who help prepare quotations, build, test and ship units you request.
- Authorised dealers and distributors in your region, where you ask to be put in touch or where they will supply or service your unit.
- Service providers who host our website and databases, send email, and provide analytics or advertising measurement, under contracts that restrict their use of your data.
- Logistics, customs and certification bodies where needed to deliver and register a unit.
- Professional advisers and authorities where required by law or to protect our rights.
- A buyer or successor if our business, or part of it, is sold or restructured.
5. International transfers
We operate in the United States and work with partners in other countries, including Australia, India and China. Your information may therefore be processed outside the country where you live. Where we transfer personal information from the UK or EEA, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum.
6. How long we keep it
- Inquiries and quotations that do not lead to an order: up to 3 years from our last contact.
- Customer and order records: for the life of the unit's warranty and support, and at least as long as tax and accounting law requires (generally 7 years).
- Job applications: up to 12 months, unless you agree to a longer period or are hired.
- Newsletter: until you unsubscribe.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent at any time. Withdrawing consent does not affect processing that already took place.
UK and EEA residents may also complain to their data protection authority (in the UK, the Information Commissioner's Office).
California residents: under the CCPA/CPRA you have the right to know what personal information we collect, to request deletion or correction, and to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising. We do not sell personal information. Where advertising cookies are used, you can opt out at any time using Cookie settings in the website footer; we also honour Global Privacy Control signals. We will not discriminate against you for exercising your rights.
To make a request, email privacy@quayharbor.com. We may need to verify your identity before responding. We aim to respond within 30 days (45 days for California requests).
8. Security
We use reasonable technical and organizational measures to protect personal information, including encrypted connections (HTTPS), access controls and restricted administrative access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised. Significant changes will be highlighted on this page.
11. Contact us
Questions about this policy or your information: privacy@quayharbor.com, or write to Quay Harbor Ltd., 2200 N Rodney Parham Rd, Little Rock, AR 72212, USA.